HickoryTech provides you with around-the-clock technical support. Our network is monitored 24 hours a day, 7 days a week, 365 days a year by experienced technical operators who can answer your questions and provide assistance.
- Single point of contact for support available 24x7x365
- Trouble isolation, determination and resolution from engineers and technicians who are intimately involved in the design and implementation of your network
- Hardware failure diagnosis and maintenance coordination
- Trouble ticketing and automatic escalation for urgent issues