- Does HickoryTech offer an automatic payment plan?
- My first phone bill was over $50.00! Why?
- Can I change the due date of my phone bill?
- Where can I pay my phone bill?
- Can I pay my bill online?
- Who's responsible for the repair of my phone service?
- I am on a fixed income. Is there assistance available to help me reduce my phone bill?
- I want to prevent others from running up my phone bill. What are my options?
- I want to plant a tree in my yard but am concerned about hitting my telephone line. Who do I call before I dig?
- As a HickoryTech customer, will my calls to non-HickoryTech customers in the same community have long distance charges associated with them?
- Can HickoryTech prevent the unauthorized change of my selection of long distance companies?
- Who notifies my former long distance company that I've switched to a HickoryTech as my new long distance company?
- Who notifies my long distance company that I've changed my local phone number?
- Will my name and phone number be listed in a telephone directory?
- What are my options for listing my phone number in the telephone directory?
- I changed my phone number when I switched to HickoryTech. Will callers be notified of my new phone number?
- Besides basic dial tone, what other services does HickoryTech offer?
- If I want to upgrade or downgrade my package, is there a service charge?
- I am going on vacation. Does HickoryTech offer vacation rates or a temporary disconnection?
- Will HickoryTech bill on behalf of other long distance companies so I can receive one bill for both my local and long distance phone service?
- Does HickoryTech offer an automatic payment plan?
Yes. If a sign up form is not included with your welcome kit, please ask us for one. The automatic payment plan allows your financial institution to automatically transfer the amount of your monthly phone bill from your checking or savings account to HickoryTech each month on your behalf. Upon selecting this service, you still receive your monthly phone bill indicating the amount to be transferred from your bank account and appears on your monthly bank statement. The amount due is not transferred out of your bank account before the due date of your phone bill. Return to top.
- My first phone bill was over $50.00! Why?
Applicable installation charges were combined with standard charges for monthly service plus any calling features and leased equipment. These standard charges included partial charges for the current month and full charges for a month in advance. Charges for long distance calls and telephone equipment purchased from HickoryTech may also have been included on your bill. Return to top.
- Can I change the due date of my phone bill?
No. Your payment due date is based on the first three digits of your phone number and cannot be changed. Payment is due 10 days (15 for Iowa customers) after receiving your bill. The due date is printed on each monthly bill. Return to top.
- Where can I pay my phone bill?
Minnesota residents can mail their payment to the address listed on the bill or drop the payment off at our office:
P.O. Box 427
Mankato, MN. 56002-0427
Iowa residents can mail their payment to the address listed on the bill:
P.O. Box 789
Mankato, MN 56002-0789
For your protection, please do not use cash when mailing your payment. Return to top.
- Can I pay my bill online?
For your convenience, you may also go to
hickorytech.com to register for online payment and to retrieve electronic invoices.
Setting up an online account allows you to securely access your statements, payment history and online customer profile.
To create an account you will need your:
· Account Number (located on your printed bill)
· Telephone Number
· Last Name of the Account Holder
· Last Statement Balance
- Who's responsible for the repair of my phone service?
Depending on your service, and you'll need to verify this with a customer care representative, HickoryTech either manages or maintains the repair of your phone service up to the demarcation point (defined as the place where outside cable meets your inside wiring) plus all leased equipment. You are responsible for all inside wires, phone jacks, owned phones, cords, and any other telecommunication devices (such as answering machines) used with your phone line. For your protection, you can subscribe to the Wire Service Plan to help cover some of your repair costs for your inside wiring. To report repair concerns and ask about the Wire Service Plan, call the Customer Care Center. The number for Minnesota customers is 1-866-HICKORY and Iowa customers can call 1-888-235-0376. Return to top.
- I am on a fixed income. Is there assistance available to help me reduce my phone bill?
Yes. If you are a residential phone account and participate in one or more federal programs such as Medicaid, Food Stamps, Supplemental Security Income, Federal Public Housing Assistance, Low-Income Home Energy Assistance Program or Minnesota Family Investment Program, you may qualify for Lifeline and Telephone Assistance Plan (TAP) credit to help defray some of the costs associated with your phone service. To learn more about the Lifeline and TAP credit, call our Residential Customer Care Center at 1-866-HICKORY. Return to top.
- I want to prevent others from running up my phone bill. What are my options?
There are several options available. They include:
- Inbound collect block
- Inbound third-party block
- Outbound 900 block
- Outbound long distance block (allows only 800 / 888 / 877 calls)
1+ block (allows only 800 / 888 / 877, outbound collect, calling card, prepaid calling card and credit card calls)
- Long Distance PIN’s
- I want to plant a tree in my yard but am concerned about hitting my telephone line. Who do I call before I dig?
Minnesota residents: State law requires that you call Gopher State One Call at 1-800-252-1166 before you dig. Gopher State One Call will mark all lines they find in your yard.
Iowa residents: State law requires that you call Iowa One Call at 1-800-292-8989 before you dig.Return to top.
- As a HickoryTech customer, will my calls to non-HickoryTech customers in the same community have long distance charges associated with them?
No. Calls that have always been within your local calling area will continue to be local calls, even if you call a non-HickoryTech customer. No long distance charges will apply. Return to top.
- Can HickoryTech prevent the unauthorized change of my selection of long distance companies?
Yes. HickoryTech can freeze your selection of a long distance company to prevent any unauthorized changes, otherwise known as slamming. With this freeze, HickoryTech will not change your long distance company without your expressed written consent. Return to top.
- Who notifies my former long distance company that I've switched to a HickoryTech as my new long distance company?
Once HickoryTech receives your signed letter of agency indicating your selection of a new long distance company, we will attempt to notify your former long distance company of this change on your behalf. Some long distance companies require that you contact them directly. To find out what kind of notification your former long distance company requires, contact the Customer Care Center at 1-866-HICKORY. Return to top.
- Who notifies my long distance company that I've changed my local phone number?
Again, once HickoryTech receives your signed letter of agency indicating your selection of HickoryTech's local service, we will attempt to notify your long distance company of this change on your behalf. Some long distance companies require that you contact them directly. If you have a special pricing plan with your long distance company, you may want to contact this company directly to ensure your special pricing plan is transferred to your new account. To find out what kind of notification your current long distance company requires, contact the Customer Care Center at 1-866-HICKORY. Return to top.
- Will my name and phone number be listed in a telephone directory?
Yes. Unless you request that your phone number be non-published or non-listed, it will appear in the same telephone directories that are currently published in your community. In addition, HickoryTech has made published customers names and phone numbers available to all directory publishers. Return to top.
- What are my options for listing my phone number in the telephone directory?
For a small monthly fee, you may request that your phone number be non-listed or non-published. A non-listed phone number means your name and phone number do not appear in the telephone directory, but are available by request from directory assistance. A non-published phone number means your name and phone number do not appear in the directory, nor can they be obtained through directory assistance. Return to top.
- I changed my phone number when I switched to HickoryTech. Will callers be notified of my new phone number?
Depending on your area, you may arrange with your former local telephone company to put a message on your previous phone number that announces to callers your new phone number. Return to top.
- Besides basic dial tone, what other services does HickoryTech offer?
Depending on where you live, HickoryTech offers service packages designed to meet your specific communications needs. And, with HickoryTech you receive expanded free calling options.
In addition, where available, we offer advanced calling features including Caller ID, Continuous Redial, Last Call Return, Priority Call, Selective Call Acceptance, Selective Call Rejection and Selective Call Forward.
We also offer basic calling features including Call Waiting, Call Forwarding, Three-Way Calling, Speed Calling, Wake-Up Call (where available), and Distinctive Ring.
Voice Mail, Long Distance, Internet/Data, Digital TV, Computer & Home Technology Services are all additional services that may also be available. This varies based on your service area. Return to top.
- If I want to upgrade or downgrade my package, is there a service charge?
Yes. Please call customer service to inquire about specific charges. Return to top.
- I am going on vacation. Does HickoryTech offer vacation rates or a temporary disconnection?
Yes. If you will be vacationing or temporarily out of the area for 30 days or more, you may have your local service rate reduced by half during your absence. Please call Customer Care for details. Return to top.
- Will HickoryTech bill on behalf of other long distance companies so I can receive one bill for both my local and long distance phone service?
No. At this time, HickoryTech does not bill on behalf or other long distance companies.
If you selected HickoryTech Long Distance, you will receive one bill for both your local and long distance phone service. For more information, contact the Customer Care Center in Minnesota at 1-866-HICKORY or in Iowa at 1-888-235-0376. Return to top.