Support › DSL & Internet Support › Dial-Up FAQs

FAQs: Dial-Up Internet

 

  1. How can I check my usage for the month?
  2. Can I change my Username and/or password?
  3. What type of technical support does HickoryTech provide?
  4. Do I need a separate phone line for the Internet?
  5. Is it possible to filter websites for inappropriate content?
  6. How many email addresses do I get with my dial-up account?
  7. Can I use a wired or wireless router with my dial-up?
  8. Is there any way I can set up my computer to notify me when I have an incoming call while I am on the internet?
 
1.       How can I check my usage for the month?
You can check your monthly usage by clicking here. Return to Top
 
2.       Can I change my Username and/or password?
As a new HickoryTech Internet customer, you must use the password assigned to you by HickoryTech.  However, it is recommended that you change your password to something you will be able to remember.  Simply visit hickorytech.net and click "Forgot Password" in the upper right-hand corner of the screen.  This will bring you to a tool which will allow you to change your password.  Click the "Change your password" link and follow the instructions provided. If you have questions, please call 507-387-1151. Return to Top
 
3.       What type of technical support does HickoryTech provide?
If you are having trouble getting connected to the Internet, HickoryTech technical support will help you, as best we can, configure your system for access. HickoryTech Internet technical staff can help configure Windows 95/ 98/ 2000/ Vista, and Macintosh systems.
 
OS/2, Windows NT, Windows 3.1, or other operating systems may not be able to be immediately configured and may require the customer to use alternative Internet connection software.
 
Older machines or slow modems (14.4 or less) may not be able to connect reliably due to the higher memory and speed requirements of many new Internet access programs. Ultimately, it is the customers' responsibility to understand their computer system and its requirements for Internet access. Return to Top
 
4.       Do I need a separate phone line for the Internet?
No, you can use an existing phone line for your Internet service. Your computer modem has two jacks. However, if you only have one line and your Internet service is in use, you will not be able to send or receive telephone calls. It is up to you to decide whether your Internet use warrants the addition of another phone line. Return to Top
 
5.       Is it possible to filter websites for inappropriate content?
Yes, HickoryTech offers a service call PC Protection Plus. With this service, websites are filtered for inappropriate content before it gets to your computer. To find out more about HickoryTech's PC Protection Plus. For access click here. Return to Top
 
6.       How many email addresses do I get with my dial-up account?
An enhanced Dial-up Customer gets 4 email addresses (including the Primary email address). Please click here to determine how many email addresses you receive. Return to Top
 
7.       Can I use a wired or wireless router with my dial-up?
No. You can set up your dial-up account on 2 or more computers but you will only be able to dial up with one computer at a time. Return to Top
 
8.       Is there any way I can set up my computer to notify me when I have an incoming call while I am on the internet?
Yes, you will need to have call waiting as a feature on the phone line, a V.92 modem capable of recognizing the call waiting signal, and software that will notify you of the incoming call. This software will often come with the modem but may need to be installed and/or configured to work properly. If appropriate software did not come with the modem, there is various types of software that are available from the Internet. HickoryTech Support, however, does not assist with setting up the modem or call waiting software. Return to Top