Dial-Up Installation Survey
Please take a moment of your time to help us understand how we're doing.
Name or Phone Number:
Date:
(optional)
Please click the most appropriate answer to each question listed:
1. Was your account set up in a timely manner?
Within 1 day
Within 2 days
Within 3 days
Within 4 days
More than 4 days
2. Was the setup information supplied to you by HickoryTech Internet understandable and complete?
Yes
No
3. Did you need to call into Technical Support to complete your computer setup for HickoryTech Internet service?
Yes
No
4. If you called into Technical Support, was the representative helpful?
Not Helpful
1
2
3
4
5
Very Helpful
5. If you signed up online, was the online application easy to fill out?
Yes
No
N/A
6. If you had problems with the online application, what were they?
7. What influenced your decision to select HickoryTech Internet?
Prices
Quality of Service
Helpful Staff
Other (specify)
8. Comments:
