HickoryTech provides around-the-clock technology support and monitoring for networks and unified communications. Our support services center is staffed 24 hours a day, seven days a week, 365 days a year by experienced technicians and engineers who answer questions, fix issues and provide assistance. HickoryTech offers a variety of support options to meet the needs of your company.
- Single point of contact for support
- Proactive Remote Monitoring Service for device, system and application alerting
- Trouble isolation, determination and resolution from experienced
- Hardware failure diagnosis and maintenance coordination
- Trouble ticketing and automatic escalation
- Remote-access to systems for support engineers to diagnose and fix problems
- Includes coverage for Cisco Unified Communications, IP Contact Center, Cisco Unity, network switches, routers, voice gateways, firewalls, servers & more
Keeping an eye on your network with proactive Remote Monitoring Service.
There is no need to purchase and integrate complicated network management software with HickoryTech'
Remote Monitoring Service. We keep track of your systems for IP communications, contact center, LAN/WAN, security, storage and much more. Our remote monitoring service also provides you with monthly reports on server and network performance, system assets and network assets. HickoryTech remote monitoring allows us to provide proactive support and ensure quick resolution of issues.