Managed MPLS

Managed MPLS for Greater Control over WAN Connectivity

Managed MPLS is a managed connectivity service that maximizes the performance and availability of your WAN by providing expert-level monitoring and assistance. HickoryTech Managed MPLS offers a range of monitoring and management features on top of our MPLS service, including these standard features:

• 24x7 proactive monitoring and support
• Access router configuration back-up
• Service level agreements
• On-line reports
  • Availability
  • Availability Response
  • QoS
  • Interface Usage
  • Interface Errors

Level 1: Monitor and Notify

• Proactive monitoring up to demarcation point and/or HickoryTech edge equipment
• Trouble tickets opened and tracked by HickoryTech NOC
• Customer notification of issues

Level 2: Monitoring and Reporting

• Proactive monitoring up to customer’s access router
• Trouble tickets opened and tracked by NOC
• Customer notification of issues
• Customer provided access router
• HickoryTech provided WAN end-to-end  management

• Layer 3 routing in CORE
• Access Router
• 3^rd party loops

• Trouble Resolution

Level 3: Fully Managed

• Proactive Monitoring
• HickoryTech provided access router
• Fault management of network devices, transport and protocols
• HickoryTech provided WAN end-to-end  management
  • Layer 3 routing in CORE
  • Access Router
  • 3^rd party loops
• Trouble resolution
• Automated customer alerts